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Refund Policy - Miami Boat Rental - Private Boat Tours in Miami

Last Updated: 01/25/2025

 

At Miami Boat Rental, we aim to provide a seamless and flexible experience for our customers. We recognize that plans can change, and unforeseen circumstances may arise. Below are our updated guidelines for cancellations, refunds, and reservation changes, designed to offer convenience and transparency.

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1. Cancellation and Refund Guidelines

1.1 Full Deposit Refund

  • Customers are eligible for a full refund of the deposit if the cancellation is made within 48 hours of booking.

  • Refunds will be processed using the original payment method within 5–7 business days.

1.2 Cancellations After 48 Hours of Booking

  • After 48 hours from booking, no refunds will be issued.

  • Customers may reschedule their reservation (refer to Section 2.1).

1.3 Same-Day Cancellations and No-Shows

  • Cancellations made on the day of the tour, or failure to show up at the designated meeting point, will result in the loss of the full deposit.

  • No refunds will be issued in these cases.

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2. Changes to Reservations

2.1 Rescheduling Date or Time

  • Customers may request changes to their reservation date or time at least 7 days prior to the original tour date, subject to availability.

  • If the new date or time is unavailable, the customer may opt to keep a credit for a future reservation (credit does not expire).

2.2 Low Season Policy

  • During the low season, no refunds will be issued. However, cancellations made within the allowed cancellation window will retain the deposit as credit for any future date. No expiration applies, and customers are not required to select a new date immediately.

2.3 Weather and Safety Adjustments

  • If we cancel a tour due to inclement weather or other safety concerns, customers may choose to:

  • Reschedule for a future date.

  • Receive a full refund, including the deposit.

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3. Refund Exclusions

Refunds will not be issued in the following cases:

1. Late Arrivals:

  • Guests must arrive at least 5 minutes prior to the scheduled departure time.

  • A maximum waiting period of 1 hour will be allowed. After this period, the reservation will be canceled, and the deposit forfeited.

  • If guests arrive within the 1-hour window, the tour will proceed, but time will count from the originally scheduled departure time.

2. No-Shows:

  • Failure to appear for the tour without prior notification will result in the loss of the deposit.

3. Last-Minute Cancellations:

  • Cancellations made on the day of the reservation are not eligible for refunds.

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4. How to Request a Refund or Reschedule

For cancellations, refunds, or rescheduling, contact us at:

 

Please include the following information:

  • Reservation details (name, date, and time of booking).

  • Reason for cancellation or refund request.

We will review your request and respond within 2 business days.

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5. Refund Processing

  • Refunds for eligible cancellations will be processed using the original payment method.

  • Processing may take 5–7 business days, depending on your payment provider.

  • No cash refunds will be issued for reservations paid via electronic transfer or card.

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6. Exceptional Circumstances

For extraordinary cases (e.g., medical emergencies or unavoidable travel disruptions), please contact us directly. These requests will be reviewed individually to determine if exceptions can be made.

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7. Frequently Asked Questions (FAQs)

 

Can I get a refund if I cancel my tour?

  • Yes, if the cancellation is made within 48 hours of booking. After that, refunds are not available.

What happens if bad weather cancels my tour?

  • If we cancel the tour due to weather or safety concerns, you will be offered a full refund or the option to reschedule.

Can I reschedule my reservation?

  • Yes, rescheduling is possible if requested at least 7 days before the tour date, subject to availability.

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